General Troubleshooting Tips

I can’t download the Texture app from the Apple iTunes® App Store when trying to upgrade, why?

This is due to a problem at the Apple Store. Please try the following steps: - Sign out of the App Store - If you already have the Texture app installed on your iPad® or iPhone®, delete the app (Note - you will remove all previously downloaded magazines) - Power the iPad or iPhone off and back on - Sign back into the App Store and then proceed to download the Texture Application

Does Texture support other versions of Windows than Windows 8?

There are no plans to support earlier versions of Windows such as Windows XP, Windows Vista, Windows 7, etc.

How do I ‘pin’ magazines to my Start screen (i.e. create shortcuts)?

In your personal library, swipe down from the top of any magazine to reveal title management tools, then tap 'Pin [Title] to Start'. The shortcut on your Start screen will now always show the latest issue cover of that magazine title.
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How do I manage my Texture subscription in Apple iTunes?

How do I purchase a subscription in-app?

1. Download the Texture App from the App Store. 2. Open the Texture App 3. Select Subscribe 4. Create an account. 5. Purchase Texture with your Apple ID. After doing so you will have successfully signed up for Texture.

I have questions about my Texture subscription in Apple iTunes. How can I get help?

Apple Support is available to answer questions about your iTunes subscriptions. 1. Visit Apple Support’s website https://getsupport.apple.com/ 2. Click iTunes & Apple Music 3. Click iTunes Store 4. Click Purchases, Billing & Redemption

How can I switch from iTunes billing to billing directly through Texture?

You will first need to turn off Automatic Renewal in iTunes.  When you turn off Automatic Renewal to cancel your Texture subscription. Your subscription will stop at the end of the current billing cycle. Apple outlines how to manage your subscriptions on this page: https://support.apple.com/en-us/HT202039 Note: if you don't see “Texture” listed as a subscription: Make sure that you're signed in with the correct Apple ID. If you have questions or need assistance, please contact Texture Support here: https://www.texture.ca/en/about-us/contact-us/ Take note of the subscription end date. On the following day, you will be able to start a new subscription on https://www.texture.ca/. To start a new subscription: 1. Visit https://www.texture.ca/and sign in. 2. Enter your billing information in the Account Summary page 3. Return to the Texture homepage (click the logo in the upper-left) 4. Select the subscription of your choice: Premium or Basic
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How to Add Texture to Your Life

Does your service work on the Nook, Touchpad or Playbook?​

No.  To run Texture on your tablet, your device must support the following: - iPad, iPad2, iPad3, iPad4, iPad Air and iPad mini running iOS 5.0.1 or higher - iPhone 3GS and higher - iPod Touch 3rd generation and higher - Android™ OS 3.1 and higher - Windows 8 & 10

Swiping to new pages can be slow or unresponsive, what can I do?

If you notice that swiping is unresponsive, the magazine download is likely occurring while you are reading. You may either continue reading or give the magazine a few minutes to download completely, then try again.

Android™: My device meets the requirements for Texture but Google Play says my device is not supported. How do I get Texture for my tablet?​​

If your device meets the minimum requirements to run Texture but your device is identified as not being supported in Google Play, there may be specific technical reasons why your device was currently not listed.  For example, it has been found that some devices may in certain circumstances be more prone to presenting a "Please Wait" message or a "Force Close" message or other technical difficulties that may not provide an optimum user experience. However, Texture is making the app available for side loading to provide users an opportunity to try Texture on their device.  It is important to note, that you may encounter some technical difficulties if your device was one that was not identified to be supported / compatible via Google Play. The performance of the Texture app on such devices may not be ideal.  If you are prompted to "Force Close" or "Wait" during use, please choose "Wait".  This will allow the device the required time to process all the requests and to launch the application and/or magazine.   To minimize these messages: - Download magazines fully before reading - Download one magazine at a time - Do not perform other tasks in other Android apps in the background, such as video streaming or downloading data. We apologize for the inconvenience and are working to improve the app on these devices. In order to install the Texture application from this location onto your Android device, you will need to change one setting on your device to allow non-Google Play application installations. Please perform the following steps: - Click the Settings button or go to: Android Applications Grid > Settings - On Android 4.0 and higher / Ice Cream Sandwich / Jelly Bean / Kitkat / Lollipop, choose "Security" - Check the box that enables "Unknown sources: Allow installation of non-Google Play apps" or “installation of apps from unknown sources”. If you do not see this option, it has been disabled on your device, possibly by your carrier, and you will not be able to install the Texture app. - Exit Settings Get App Here Note: If you are unable to download the Texture App using your web browser, you may have a 3rd party application intercepting downloads of .apk files.  If this is the case, there are two possible solutions: - Email the Texture.apk installer to yourself and open the email using a dedicated email application (not the web browser) - Uninstall the interfering 3rd party application at: Android Settings > Apps / Applications > Manage Applications > Uninstall
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Manage My Account

Will a monthly billing customer be guaranteed the same rate as long as I remain a customer?

You will be notified two months in advance of any rate changes.

If I use the same account for multiple tablets, will my settings in one tablet affect settings in the other? For example, if I “remove all” magazines on one tablet, will the content be removed on my other device the next time I sync/log in?

Yes, magazine selections will sync across multiple devices. If you change selections to adjust the titles you display in your library on one device, using the same account on another device will also see these changes if you tap the "refresh" button or log out and back into the app. Please note that downloads do not sync across devices.

Will I continue to get print issues in the mail if I sign up for digital issues?

Yes, Texture does not affect or modify any customer's print subscriptions. Print subscriptions are managed by the individual magazine publishers.
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Android

If I start downloading a magazine and then close the app, will the download continue?

iPad®, iPhone® and iPod touch®: The app must be open in the foreground to continue downloading. If it is not, the device's operating system may allow downloading to continue only for a few more minutes. Android™: If the app is running in the background, the magazines will continue to be downloaded. However, if you completely exit the app (using Android Settings > Apps > Force Stop), downloading will stop. To restart the download on a specific magazine, you will need to start the app again and select the magazine from your library to restart the download.

If I tap to read a magazine, I sometimes see pages not loading (only the Texture icon), will they eventually be available?

iPad®, iPhone® and iPod touch®: Yes, if you only see the Texture icon, it usually means that the page you selected may not have fully downloaded. A quick solution to reload the page is to swipe a few pages away and then come back to the page. If the page still does not load, please delete the issue and try downloading again. Please make sure your internet connection is stable before attempting to re-download the issue. Tips: - Press the menu icon [...] on the cover of each issue and select "Download Issue" to download the issue fully before opening it. This will minimize "Page Missing" errors - The speed of the download depends on your Internet connection and the size of the magazine or page you selected Android™: Yes, if you see the message "Downloading page", it means that the page you selected is still downloading. The speed of the download depends on your Internet connection and the size of the magazine or page you selected.

Once I've started to download a magazine and I see the pink progress bar moving, can I cancel the download before it finishes?

iPad®, iPhone® and iPod touch®: In the My Library or Categories page, tap "···", then tap "Stop Downloading Issue". Android™: From the magazine title page, tap the pause icon below the thumbnail image of the issue.
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iOS

How do I delete just one issue from my device?

iPad®:
  • Tap "···" or press and hold on the cover of the issue, then choose Delete Issue"
iPhone® and iPod touch®:
  • swipe left and tap "···" or press and hold on the cover of the issue, then choose Delete Issue"
Android™:
  • Tap the circled 'x' under the issue you want to delete. Or, long press the issue until it's selected (blue framed), then tap the trash icon inthe top-right.

How can I switch from iTunes billing to billing directly through Texture?

You will first need to turn off Automatic Renewal in iTunes.  When you turn off Automatic Renewal to cancel your Texture subscription. Your subscription will stop at the end of the current billing cycle. Apple outlines how to manage your subscriptions on this page: https://support.apple.com/en-us/HT202039 Note: if you don't see “Texture” listed as a subscription: Make sure that you're signed in with the correct Apple ID. If you have questions or need assistance, please contact Texture Support here: https://www.texture.ca/en/about-us/contact-us/ Take note of the subscription end date. On the following day, you will be able to start a new subscription on https://www.texture.ca/. To start a new subscription: 1. Visit https://www.texture.ca/and sign in. 2. Enter your billing information in the Account Summary page 3. Return to the Texture homepage (click the logo in the upper-left) 4. Select the subscription of your choice: Premium or Basic

I tried to download several magazines over night, but the downloading process was interrupted. Why?

iPad®, iPhone®, iPod Touch®: It's possible that your tablet went into standby mode due to your battery setting at iPad, iPhone, iPod Touch Settings > Auto-Lock. Please try downloading again with the power supply plugged in and your Auto-Lock setting set to “Never”. Android™: It's possible that your device's power saving mode or a third-party task manager or battery app are preventing the Texture app from automatically downloading new issues. Make sure background data is enabled. Battery saver mode should be disabled. If you're using an app such as Greenify or Juice Defender, set the permissions to allow Texture to run in the background. Please try again with the power supply plugged in.
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Windows

How do I bring up the app bar, Section Wheel and Page Carousel using a keyboard and mouse or a touchscreen?

Using your mouse, simply right-click. Using a touchscreen, swipe from above or below the edge of the screen.

When I click on some links or interactive features within a magazine nothing happens. Why?

In some cases, interactive features within a magazine issue are not yet supported on Windows 8 & 10 devices. We'll continue to improve the app and hope to address this functionality in a future update.

What devices are supported by the Texture app?

iPad®, iPhone® and iPod touch®: The current version of Texture requires iOS version 7 and higher. Users with iOS version 5 and 6, will receive Version 3 of Texture. To find out which version of iOS you have, browse to your iPad, iPhone or iPod’s Settings > General > About > Version Android™: Texture supports Android 4.0 (Ice Cream Sandwich) and higher on tablets 7"" or larger. Texture is compatible with most phones which run Android 4.0 and up. (Ice Cream Sandwich, Jelly Bean, Kitkat, Lollipop, Marshmallow) To find out which version of the Android OS you have, browse to Android Settings > About > Android version Amazon Kindle Fire™: Texture supports Kindle Fire running OS4 and OS5. Windows® 8 & 10: Texture supports a wide variety of Windows 8 and Windows 10 devices, including tablets, Ultrabooks™, laptops and PCs.
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