General Troubleshooting Tips

When I try to download Texture I can't sign in to Google Play or I get the message “No android phones associated with this account”, why?

- Please go to Apps > Settings > Applications / Apps > Manage applications > All > Market > Clear data - Please try again, you will need to sign into Android Market

How do I know what version of Android I have?

Tap on the device's main Settings icon Tap on "About device" (or tablet or phone) Check the number under Android version Your device will display the version: - Android 3.1 and higher = Honeycomb - Android 4.0 = Ice Cream Sandwich - Android 4.1/4.2/4.3 = Jelly Bean - Android 4.4 = Kitkat - Android 5.0/5.1 = Lollipop The Texture app requires Android 4.0 and higher.

Android™: My device meets the requirements for Texture but Google Play says my device is not supported. How do I get Texture for my tablet?​​

If your device meets the minimum requirements to run Texture but your device is identified as not being supported in Google Play, there may be specific technical reasons why your device was currently not listed.  For example, it has been found that some devices may in certain circumstances be more prone to presenting a "Please Wait" message or a "Force Close" message or other technical difficulties that may not provide an optimum user experience. However, Texture is making the app available for side loading to provide users an opportunity to try Texture on their device.  It is important to note, that you may encounter some technical difficulties if your device was one that was not identified to be supported / compatible via Google Play. The performance of the Texture app on such devices may not be ideal.  If you are prompted to "Force Close" or "Wait" during use, please choose "Wait".  This will allow the device the required time to process all the requests and to launch the application and/or magazine.   To minimize these messages: - Download magazines fully before reading - Download one magazine at a time - Do not perform other tasks in other Android apps in the background, such as video streaming or downloading data. We apologize for the inconvenience and are working to improve the app on these devices. In order to install the Texture application from this location onto your Android device, you will need to change one setting on your device to allow non-Google Play application installations. Please perform the following steps: - Click the Settings button or go to: Android Applications Grid > Settings - On Android 4.0 and higher / Ice Cream Sandwich / Jelly Bean / Kitkat / Lollipop, choose "Security" - Check the box that enables "Unknown sources: Allow installation of non-Google Play apps" or “installation of apps from unknown sources”. If you do not see this option, it has been disabled on your device, possibly by your carrier, and you will not be able to install the Texture app. - Exit Settings Get App Here Note: If you are unable to download the Texture App using your web browser, you may have a 3rd party application intercepting downloads of .apk files.  If this is the case, there are two possible solutions: - Email the Texture.apk installer to yourself and open the email using a dedicated email application (not the web browser) - Uninstall the interfering 3rd party application at: Android Settings > Apps / Applications > Manage Applications > Uninstall
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How do I manage my Texture subscription in Apple iTunes?

How do I purchase a subscription in-app?

1. Download the Texture App from the App Store. 2. Open the Texture App 3. Select Subscribe 4. Create an account. 5. Purchase Texture with your Apple ID. After doing so you will have successfully signed up for Texture.

I have questions about my Texture subscription in Apple iTunes. How can I get help?

Apple Support is available to answer questions about your iTunes subscriptions. 1. Visit Apple Support’s website https://getsupport.apple.com/ 2. Click iTunes & Apple Music 3. Click iTunes Store 4. Click Purchases, Billing & Redemption

How can I switch from iTunes billing to billing directly through Texture?

You will first need to turn off Automatic Renewal in iTunes.  When you turn off Automatic Renewal to cancel your Texture subscription. Your subscription will stop at the end of the current billing cycle. Apple outlines how to manage your subscriptions on this page: https://support.apple.com/en-us/HT202039 Note: if you don't see “Texture” listed as a subscription: Make sure that you're signed in with the correct Apple ID. If you have questions or need assistance, please contact Texture Support here: https://www.texture.ca/en/about-us/contact-us/ Take note of the subscription end date. On the following day, you will be able to start a new subscription on https://www.texture.ca/. To start a new subscription: 1. Visit https://www.texture.ca/and sign in. 2. Enter your billing information in the Account Summary page 3. Return to the Texture homepage (click the logo in the upper-left) 4. Select the subscription of your choice: Premium or Basic
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How to Add Texture to Your Life

How do I delete just one issue from my device?

iPad®:
  • Tap "···" or press and hold on the cover of the issue, then choose Delete Issue"
iPhone® and iPod touch®:
  • swipe left and tap "···" or press and hold on the cover of the issue, then choose Delete Issue"
Android™:
  • Tap the circled 'x' under the issue you want to delete. Or, long press the issue until it's selected (blue framed), then tap the trash icon inthe top-right.

My device meets the requirements for Texture but Google Play says my device is not supported. How do I get Texture for my tablet?

If your device meets the minimum requirements to run Texture but your device is identified as not being supported in Google Play, there may be specific technical reasons why your device was currently not listed.  For example, it has been found that some devices may in certain circumstances be more prone to presenting a "Please Wait" message or a "Force Close" message or other technical difficulties that may not provide an optimum user experience. However, Texture is making the app available for side loading to provide users an opportunity to try Texture on their device.  It is important to note, that you may encounter some technical difficulties if your device was one that was not identified to be supported / compatible via Google Play. The performance of the Texture app on such devices may not be ideal.  If you are prompted to "Force Close" or "Wait" during use, please choose "Wait".  This will allow the device the required time to process all the requests and to launch the application and/or magazine.   To minimize these messages: - Download magazines fully before reading - Download one magazine at a time - Do not perform other tasks in other Android apps in the background, such as video streaming or downloading data. We apologize for the inconvenience and are working to improve the app on these devices. In order to install the Texture application from this location onto your Android device, you will need to change one setting on your device to allow non-Google Play application installations. Please perform the following steps: - Click the Settings button or go to: Android Applications Grid > Settings - On Android 4.0 and higher / Ice Cream Sandwich / Jelly Bean / Kitkat / Lollipop, choose "Security" - Check the box that enables "Unknown sources: Allow installation of non-Google Play apps" or “installation of apps from unknown sources”. If you do not see this option, it has been disabled on your device, possibly by your carrier, and you will not be able to install the Texture app. - Exit Settings Get App Here Note: If you are unable to download the Texture App using your web browser, you may have a 3rd party application intercepting downloads of .apk files.  If this is the case, there are two possible solutions: - Email the Texture.apk installer to yourself and open the email using a dedicated email application (not the web browser) - Uninstall the interfering 3rd party application at: Android Settings > Apps / Applications > Manage Applications > Uninstall

How large are magazine issue downloads?

The size of each issue changes by title and month, and some months have double issues. In general magazines usually occupy from 40MB to 800MB, although they are growing in size as publishers increase their complexity and features.
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Manage My Account

Windows® 8 & 10: Back issues of each title only go back to January 2013, while titles on iPad®, iPhone®, iPod Touch® and Android tablets go back further. Why?

The Windows 8 app was released in 2013, while the Android and iPad, iPhone, iPod Touch apps were released in 2012, which is why we only support issues from 2013 onward on Windows 8 & 10.

Windows® 8 & 10: How do I control the emails I receive, notifying me about new issues?

WINDOWS 8 DEVICES: Swipe from the right side of the screen and choose Settings > Notifications > Email Notifications (On/Off). WINDOWS 10 DEVICES: Tap or click the three-line icon in the upper-left corner to reveal the app menu > Settings > Notification

How do I cancel the invoicing to MyRogers account and to continue my magazines charging my credit card account?

To cancel your invoice charge to your Rogers account , sign in to your account  and  reset your account by using the credit card option.
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Android

When I try to download Texture I can't sign in to Google Play or I get the message “No android phones associated with this account”, why?

- Please go to Apps > Settings > Applications / Apps > Manage applications > All > Market > Clear data - Please try again, you will need to sign into Android Market

How do I know what version of Android I have?

Tap on the device's main Settings icon Tap on "About device" (or tablet or phone) Check the number under Android version Your device will display the version: - Android 3.1 and higher = Honeycomb - Android 4.0 = Ice Cream Sandwich - Android 4.1/4.2/4.3 = Jelly Bean - Android 4.4 = Kitkat - Android 5.0/5.1 = Lollipop The Texture app requires Android 4.0 and higher.

Android™: My device meets the requirements for Texture but Google Play says my device is not supported. How do I get Texture for my tablet?​​

If your device meets the minimum requirements to run Texture but your device is identified as not being supported in Google Play, there may be specific technical reasons why your device was currently not listed.  For example, it has been found that some devices may in certain circumstances be more prone to presenting a "Please Wait" message or a "Force Close" message or other technical difficulties that may not provide an optimum user experience. However, Texture is making the app available for side loading to provide users an opportunity to try Texture on their device.  It is important to note, that you may encounter some technical difficulties if your device was one that was not identified to be supported / compatible via Google Play. The performance of the Texture app on such devices may not be ideal.  If you are prompted to "Force Close" or "Wait" during use, please choose "Wait".  This will allow the device the required time to process all the requests and to launch the application and/or magazine.   To minimize these messages: - Download magazines fully before reading - Download one magazine at a time - Do not perform other tasks in other Android apps in the background, such as video streaming or downloading data. We apologize for the inconvenience and are working to improve the app on these devices. In order to install the Texture application from this location onto your Android device, you will need to change one setting on your device to allow non-Google Play application installations. Please perform the following steps: - Click the Settings button or go to: Android Applications Grid > Settings - On Android 4.0 and higher / Ice Cream Sandwich / Jelly Bean / Kitkat / Lollipop, choose "Security" - Check the box that enables "Unknown sources: Allow installation of non-Google Play apps" or “installation of apps from unknown sources”. If you do not see this option, it has been disabled on your device, possibly by your carrier, and you will not be able to install the Texture app. - Exit Settings Get App Here Note: If you are unable to download the Texture App using your web browser, you may have a 3rd party application intercepting downloads of .apk files.  If this is the case, there are two possible solutions: - Email the Texture.apk installer to yourself and open the email using a dedicated email application (not the web browser) - Uninstall the interfering 3rd party application at: Android Settings > Apps / Applications > Manage Applications > Uninstall
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iOS

iPad®: Is there retina screen support?

Many of our most popular titles are available in "retina" resolution, and we are in the process of adding others. You'll continue to see more and more interactive magazines with retina quality in our catalog.

When I try to install Texture on my iOS 5 device, I get this message: "This application requires iOS 7.0 or later.", what should I do?

preworkaround Due to recent changes made by Apple, there are extra steps required for some older iOS devices that have not previously had the app:
  1. Download the Texture app from the iTunes Store on a Mac or PC using the same Apple ID you are using on your iOS device.
  2. The Texture app will then be associated with your account and you should then be offered the Texture app if you attempt to download the app again on the iOS device:
postworkaround  
  1. Note: Do not try to install the copy downloaded in iTunes as it is the newer, incompatible version. That step is only necessary to attain ownership of the app. You will need to access the App Store using your iOS device to be offered a compatible version.
Please contact Texture Support if you need further assistance.

How do I add magazines to my library?

After subscribing and downloading the app on any platform, sign in. On iPad®, iPhone®, iPod touch® tap the star on each magazine you would like to add to your favourites.
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Windows

Windows® 8 & 10: Back issues of each title only go back to January 2013, while titles on iPad®, iPhone®, iPod Touch® and Android tablets go back further. Why?

The Windows 8 app was released in 2013, while the Android and iPad, iPhone, iPod Touch apps were released in 2012, which is why we only support issues from 2013 onward on Windows 8 & 10.

Windows® 8 & 10: How do I control the emails I receive, notifying me about new issues?

WINDOWS 8 DEVICES: Swipe from the right side of the screen and choose Settings > Notifications > Email Notifications (On/Off). WINDOWS 10 DEVICES: Tap or click the three-line icon in the upper-left corner to reveal the app menu > Settings > Notification

Windows® 8 & 10: Which Windows 8 devices does the Texture app support

The app is compatible with a wide variety of Windows 8 & 10 devices, including tablets, Ultrabooks™, laptops and PCs.
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