General Troubleshooting Tips

I set several magazines to download overnight, but they didn't complete or stopped after being partially done, why?

iPad®, iPhone®, iPod Touch®: It's possible that your tablet went into standby mode due to your battery setting at iPad, iPhone, iPod Touch Settings > Auto-Lock. Please try downloading again with the power supply plugged in and your Auto-Lock setting set to “Never”. Android™: It's possible that your device's power saving mode or a third-party task manager or battery app are preventing the Texture app from automatically downloading new issues. Make sure background data is enabled. Battery saver mode should be disabled. If you're using an app such as Greenify or Juice Defender, set the permissions to allow Texture to run in the background. Please try again with the power supply plugged in.

iPad®: Is there retina screen support?

Many of our most popular titles are available in "retina" resolution, and we are in the process of adding others. You'll continue to see more and more interactive magazines with retina quality in our catalog.
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How to Add Texture to Your Life

What are top stories that are classified as "Early Access"?

Early Access is a special feature of Texture. As a customer of Texture you have exclusive access to these articles before the magazine in which the article appears is available in print or online!

Once I've started to download a magazine and I see the pink progress bar moving, can I cancel the download before it finishes?

iPad®, iPhone® and iPod touch®: In the My Library or Categories page, tap "···", then tap "Stop Downloading Issue". Android™: From the magazine title page, tap the pause icon below the thumbnail image of the issue.

When I try to update my account or billing information for my www.texture.com (US) account, I get redirected to www.textureca as I am currently in Canada. How can I access www.texture.com from here?​

Please use the following links to update your account or billing information.  Please note that the final ‘/‘ in each link is required: https://secure.texture.com/storefront/account/ https://secure.texture.com/storefront/billing/info/ If you are still having difficulties, please Contact Texture Support.
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Manage My Account

I am a Rogers small business customer, could I take advantage of this offer and be billed monthly on my account?

Yes you can.

When I try to update my account or billing information for my www.texture.com (US) account, I get redirected to www.textureca as I am currently in Canada. How can I access www.texture.com from here?​

Please use the following links to update your account or billing information.  Please note that the final ‘/‘ in each link is required: https://secure.texture.com/storefront/account/ https://secure.texture.com/storefront/billing/info/ If you are still having difficulties, please Contact Texture Support.

I tried to create a Texture account on the web site (www.texture.ca) and it won't allow me to use my email address.

If you previously created an account on www.texture.com (Texture US) and you're now trying to use the same email address for www.texture.ca (Texture Canada), you cannot use the same email address for both locations. Please use a different email address or call our customer care for help.
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Android

How do I turn on/off email/tablet notifications of new issues?

iPad®, iPhone® and iPod touch®: In the Settings page, tap Notifications. then tap the slider icon to the right of Email and/or Push Notifications to turn on or off.   Android™: In the Settings page, tap the slider icon to the right of Email Notifications and/or Device Notifications to turn on or off. If your device is running Android Lollipop (5.0 or 5.1), you may also need to enable device notifications in Android Settings > Apps > Texture

Where can I get the Texture app?

Once you've signed up for a plan on the Texture website, visit the appropriate app store from your device to download the Texture app. Use the same log in you used to create your account online and start reading!

How do I delete just one issue from my device?

iPad®:
  • Tap "···" or press and hold on the cover of the issue, then choose Delete Issue"
iPhone® and iPod touch®:
  • swipe left and tap "···" or press and hold on the cover of the issue, then choose Delete Issue"
Android™:
  • Tap the circled 'x' under the issue you want to delete. Or, long press the issue until it's selected (blue framed), then tap the trash icon inthe top-right.
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iOS

How can I read my magazines offline?

You can read magazines offline by following these steps in advance, while you have an internet connection:
  • Sign into the Texture app
  • Download the magazines you want to read later:
  • For iPad® tap "···" or press and hold on the cover of the issue, then choose "Download Issue"
  • For iPhone® and iPod® touch, swipe left and tap "···" or press and hold on the cover of the issue, then choose "Download Issue"
  • For Android™, tap on the download button in the lower-right corner of the thumbnail image of the issue you wish to read offline
  • For Windows® 8 & 10, swipe down across a particular issues and choose "Save"
  • The magazine will then complete downloading and be permanently saved on your tablet, until you remove it.
  • Do not log out of the app
  • When you're offline go to the app to read the magazines you have downloaded

Where can I get the Texture app?

Once you've signed up for a plan on the Texture website, visit the appropriate app store from your device to download the Texture app. Use the same log in you used to create your account online and start reading!

How do I free up space on my tablet taken up by the Texture app?

iPad®: You can reduce the storage allocated to Texture by tapping 'Settings' at the Texture app menu (lower right) > Storage > Use less space, Standard use (recommended), Use more space, and Use maximum space. You can also choose Usage > “Delete Issues”. Lastly, you can delete individual magazines by tapping "···" or pressing and holding the cover of the issue, then choosing "Delete Issue" iPhone® and iPod touch®: You can reduce the storage allocated to Texture by tapping 'Settings' at the Texture app menu (lower right) > Storage > Use less space, Standard use (recommended), Use more space, and Use maximum space. You can also choose Usage > “Delete Issues”. Lastly, you can delete individual magazines by swiping left and tapping "···" or pressing and holding the cover of the issue, then choosing "Delete Issue" Android™: You can reduce the storage allocated to Texture by tapping 'Settings' in the top navigation bar >  Maximum Storage > “Select maximum storage app can use” > 25% or 10%
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Windows

Windows® 8 & 10: How do I automatically download new magazines?​

Swipe down from the top of any magazine in your personal library to reveal the title management tools, then tap ‘Autoload New Issues’. If enabled, the app will automatically download the latest issue of the magazine, even when the app is not open. The device must be connected to Wi-Fi. When a magazine is downloaded, you can enjoy it without being connected to the Internet.  When an issue is fully downloaded, it will appear with a blue downloaded icon in the lower right corner.​

Does Texture support other versions of Windows than Windows 8?

There are no plans to support earlier versions of Windows such as Windows XP, Windows Vista, Windows 7, etc.

How do I ‘pin’ magazines to my Start screen (i.e. create shortcuts)?

In your personal library, swipe down from the top of any magazine to reveal title management tools, then tap 'Pin [Title] to Start'. The shortcut on your Start screen will now always show the latest issue cover of that magazine title.
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