How do I add magazines to my library?

After subscribing and downloading the app on any platform, sign in. On iPad®, iPhone®, iPod touch® tap the star on each magazine you would like to add to your favourites.

Is the Texture application available in French?

Yes it is! Please change your settings on your iPad® in French to get the full experience.

iPad®, iPhone®, iPod Touch®: I am having trouble signing in or creating an account using Safari on my iPad, iPhone, iPod Touch, why?​

If you are having difficulty signing in at www.texture.ca, or if it appears you have created an account but see the following message when trying to use the "Forgot Password?" feature at www.texture.ca:  "The email address you entered does not match any account" - Please check that you do not have Private Browsing enabled at: Device Settings > Safari > Private Browsing (set this to "off") - If you did have Private Browsing enabled, you may need to Clear Cookies and Data at: Device Settings > Safari > Clear Cookies and Data - Please try again.

How can I sort titles in the library?

iPad®, iPhone® and iPod touch®: In the Categories page, you can sort by Title Name (A - Z), Newest First, Category, Recently Opened and Downloaded. Android™: From the My Favorites, Categories or Downloaded pages: tap the vertical ellipses icon in the top right, then Sort By. You can sort by Title Name (A - Z), Newest First, Recently Opened or Latest Downloaded.

How can I read my magazines offline?

You can read magazines offline by following these steps in advance, while you have an internet connection:
  • Sign into the Texture app
  • Download the magazines you want to read later:
  • For iPad® tap "···" or press and hold on the cover of the issue, then choose "Download Issue"
  • For iPhone® and iPod® touch, swipe left and tap "···" or press and hold on the cover of the issue, then choose "Download Issue"
  • For Android™, tap on the download button in the lower-right corner of the thumbnail image of the issue you wish to read offline
  • For Windows® 8 & 10, swipe down across a particular issues and choose "Save"
  • The magazine will then complete downloading and be permanently saved on your tablet, until you remove it.
  • Do not log out of the app
  • When you're offline go to the app to read the magazines you have downloaded

How do I free up space on my tablet taken up by the Texture app?

iPad®: You can reduce the storage allocated to Texture by tapping 'Settings' at the Texture app menu (lower right) > Storage > Use less space, Standard use (recommended), Use more space, and Use maximum space. You can also choose Usage > “Delete Issues”. Lastly, you can delete individual magazines by tapping "···" or pressing and holding the cover of the issue, then choosing "Delete Issue" iPhone® and iPod touch®: You can reduce the storage allocated to Texture by tapping 'Settings' at the Texture app menu (lower right) > Storage > Use less space, Standard use (recommended), Use more space, and Use maximum space. You can also choose Usage > “Delete Issues”. Lastly, you can delete individual magazines by swiping left and tapping "···" or pressing and holding the cover of the issue, then choosing "Delete Issue" Android™: You can reduce the storage allocated to Texture by tapping 'Settings' in the top navigation bar >  Maximum Storage > “Select maximum storage app can use” > 25% or 10%

How do I turn on/off email/tablet notifications of new issues?

iPad®, iPhone® and iPod touch®: In the Settings page, tap Notifications. then tap the slider icon to the right of Email and/or Push Notifications to turn on or off.   Android™: In the Settings page, tap the slider icon to the right of Email Notifications and/or Device Notifications to turn on or off. If your device is running Android Lollipop (5.0 or 5.1), you may also need to enable device notifications in Android Settings > Apps > Texture

How do I delete just one issue from my device?

iPad®:
  • Tap "···" or press and hold on the cover of the issue, then choose Delete Issue"
iPhone® and iPod touch®:
  • swipe left and tap "···" or press and hold on the cover of the issue, then choose Delete Issue"
Android™:
  • Tap the circled 'x' under the issue you want to delete. Or, long press the issue until it's selected (blue framed), then tap the trash icon inthe top-right.

I tried to download several magazines over night, but the downloading process was interrupted. Why?

iPad®, iPhone®, iPod Touch®: It's possible that your tablet went into standby mode due to your battery setting at iPad, iPhone, iPod Touch Settings > Auto-Lock. Please try downloading again with the power supply plugged in and your Auto-Lock setting set to “Never”. Android™: It's possible that your device's power saving mode or a third-party task manager or battery app are preventing the Texture app from automatically downloading new issues. Make sure background data is enabled. Battery saver mode should be disabled. If you're using an app such as Greenify or Juice Defender, set the permissions to allow Texture to run in the background. Please try again with the power supply plugged in.

If I start downloading a magazine and then close the app, will the download continue?

iPad®, iPhone® and iPod touch®: The app must be open in the foreground to continue downloading. If it is not, the device's operating system may allow downloading to continue only for a few more minutes. Android™: If the app is running in the background, the magazines will continue to be downloaded. However, if you completely exit the app (using Android Settings > Apps > Force Stop), downloading will stop. To restart the download on a specific magazine, you will need to start the app again and select the magazine from your library to restart the download.

If I tap to read a magazine, I sometimes see pages not loading (only the Texture icon), will they eventually be available?

iPad®, iPhone® and iPod touch®: Yes, if you only see the Texture icon, it usually means that the page you selected may not have fully downloaded. A quick solution to reload the page is to swipe a few pages away and then come back to the page. If the page still does not load, please delete the issue and try downloading again. Please make sure your internet connection is stable before attempting to re-download the issue. Tips: - Press the menu icon [...] on the cover of each issue and select "Download Issue" to download the issue fully before opening it. This will minimize "Page Missing" errors - The speed of the download depends on your Internet connection and the size of the magazine or page you selected Android™: Yes, if you see the message "Downloading page", it means that the page you selected is still downloading. The speed of the download depends on your Internet connection and the size of the magazine or page you selected.

Once I've started to download a magazine and I see the pink progress bar moving, can I cancel the download before it finishes?

iPad®, iPhone® and iPod touch®: In the My Library or Categories page, tap "···", then tap "Stop Downloading Issue". Android™: From the magazine title page, tap the pause icon below the thumbnail image of the issue.

iPad®: Is there retina screen support?

Many of our most popular titles are available in "retina" resolution, and we are in the process of adding others. You'll continue to see more and more interactive magazines with retina quality in our catalog.

I set several magazines to download overnight, but they didn't complete or stopped after being partially done, why?

iPad®, iPhone®, iPod Touch®: It's possible that your tablet went into standby mode due to your battery setting at iPad, iPhone, iPod Touch Settings > Auto-Lock. Please try downloading again with the power supply plugged in and your Auto-Lock setting set to “Never”. Android™: It's possible that your device's power saving mode or a third-party task manager or battery app are preventing the Texture app from automatically downloading new issues. Make sure background data is enabled. Battery saver mode should be disabled. If you're using an app such as Greenify or Juice Defender, set the permissions to allow Texture to run in the background. Please try again with the power supply plugged in.

iPad®: Is there retina screen support?

Many of our most popular titles are available in "retina" resolution, and we are in the process of adding others. You'll continue to see more and more interactive magazines with retina quality in our catalog.

When I try to install Texture on my iOS 5 device, I get this message: "This application requires iOS 7.0 or later.", what should I do?

preworkaround Due to recent changes made by Apple, there are extra steps required for some older iOS devices that have not previously had the app:
  1. Download the Texture app from the iTunes Store on a Mac or PC using the same Apple ID you are using on your iOS device.
  2. The Texture app will then be associated with your account and you should then be offered the Texture app if you attempt to download the app again on the iOS device:
postworkaround  
  1. Note: Do not try to install the copy downloaded in iTunes as it is the newer, incompatible version. That step is only necessary to attain ownership of the app. You will need to access the App Store using your iOS device to be offered a compatible version.
Please contact Texture Support if you need further assistance.

Why can't I see the Texture app on iTunes?

The Texture app is available to users who are 17 or older - please check parental controls on your iPad®, iPhone®, iPod Touch® to confirm your settings support 17+ content access. Settings > General > Restrictions > Apps

I can’t download the Texture app from the Apple iTunes® App Store when trying to upgrade, why?

This is due to a problem at the Apple Store. Please try the following steps: - Sign out of the App Store - If you already have the Texture app installed on your iPad® or iPhone®, delete the app (Note - you will remove all previously downloaded magazines) - Power the iPad or iPhone off and back on - Sign back into the App Store and then proceed to download the Texture Application

What devices are supported by the Texture app?

iPad®, iPhone® and iPod touch®: The current version of Texture requires iOS version 7 and higher. Users with iOS version 5 and 6, will receive Version 3 of Texture. To find out which version of iOS you have, browse to your iPad, iPhone or iPod’s Settings > General > About > Version Android™: Texture supports Android 4.0 (Ice Cream Sandwich) and higher on tablets 7"" or larger. Texture is compatible with most phones which run Android 4.0 and up. (Ice Cream Sandwich, Jelly Bean, Kitkat, Lollipop, Marshmallow) To find out which version of the Android OS you have, browse to Android Settings > About > Android version Amazon Kindle Fire™: Texture supports Kindle Fire running OS4 and OS5. Windows® 8 & 10: Texture supports a wide variety of Windows 8 and Windows 10 devices, including tablets, Ultrabooks™, laptops and PCs.

Can I bookmark, print or save a page or article?

iPad®, iPhone® and iPod touch®: 1. Browse to the page you would like to act upon 2. Tap anywhere on the page that doesn't have interactive elements (such as video, photo galleries and some ads) to view the top and bottom navigation bars. 3. Click the Share button (  ). From there you will have the option to Mail, Save Image or Print. 4. Click the Save button (  ). From there you can save the article for viewing later in a collection, such as "Read Later", "Recipes" or a new collection with a name you decide on. Android™, Windows® 8 & 10: These features are being considered for a future release.  Please check back for updates about new features and function.

Where can I get the Texture app?

Once you've signed up for a plan on the Texture website, visit the appropriate app store from your device to download the Texture app. Use the same log in you used to create your account online and start reading!