How can I sort titles in the library?

iPad®, iPhone® and iPod touch®: In the Categories page, you can sort by Title Name (A - Z), Newest First, Category, Recently Opened and Downloaded. Android™: From the My Favorites, Categories or Downloaded pages: tap the vertical ellipses icon in the top right, then Sort By. You can sort by Title Name (A - Z), Newest First, Recently Opened or Latest Downloaded.

How can I read my magazines offline?

You can read magazines offline by following these steps in advance, while you have an internet connection:
  • Sign into the Texture app
  • Download the magazines you want to read later:
  • For iPad® tap "···" or press and hold on the cover of the issue, then choose "Download Issue"
  • For iPhone® and iPod® touch, swipe left and tap "···" or press and hold on the cover of the issue, then choose "Download Issue"
  • For Android™, tap on the download button in the lower-right corner of the thumbnail image of the issue you wish to read offline
  • The magazine will then complete downloading and be permanently saved on your tablet, until you remove it.
  • Do not log out of the app
  • When you're offline go to the app to read the magazines you have downloaded

How do I free up space on my tablet taken up by the Texture app?

iPad®: You can reduce the storage allocated to Texture by tapping 'Settings' at the Texture app menu (lower right) > Storage > Use less space, Standard use (recommended), Use more space, and Use maximum space. You can also choose Usage > “Delete Issues”. Lastly, you can delete individual magazines by tapping "···" or pressing and holding the cover of the issue, then choosing "Delete Issue" iPhone® and iPod touch®: You can reduce the storage allocated to Texture by tapping 'Settings' at the Texture app menu (lower right) > Storage > Use less space, Standard use (recommended), Use more space, and Use maximum space. You can also choose Usage > “Delete Issues”. Lastly, you can delete individual magazines by swiping left and tapping "···" or pressing and holding the cover of the issue, then choosing "Delete Issue" Android™: You can reduce the storage allocated to Texture by tapping 'Settings' in the top navigation bar >  Maximum Storage > “Select maximum storage app can use” > 25% or 10%

How do I turn on/off email/tablet notifications of new issues?

iPad®, iPhone® and iPod touch®: In the Settings page, tap Notifications. then tap the slider icon to the right of Email and/or Push Notifications to turn on or off.   Android™: In the Settings page, tap the slider icon to the right of Email Notifications and/or Device Notifications to turn on or off. If your device is running Android Lollipop (5.0 or 5.1), you may also need to enable device notifications in Android Settings > Apps > Texture

How do I delete just one issue from my device?

iPad®:
  • Tap "···" or press and hold on the cover of the issue, then choose Delete Issue"
iPhone® and iPod touch®:
  • swipe left and tap "···" or press and hold on the cover of the issue, then choose Delete Issue"
Android™:
  • Tap the circled 'x' under the issue you want to delete. Or, long press the issue until it's selected (blue framed), then tap the trash icon inthe top-right.

I tried to download several magazines over night, but the downloading process was interrupted. Why?

iPad®, iPhone®, iPod Touch®: It's possible that your tablet went into standby mode due to your battery setting at iPad, iPhone, iPod Touch Settings > Auto-Lock. Please try downloading again with the power supply plugged in and your Auto-Lock setting set to “Never”. Android™: It's possible that your device's power saving mode or a third-party task manager or battery app are preventing the Texture app from automatically downloading new issues. Make sure background data is enabled. Battery saver mode should be disabled. If you're using an app such as Greenify or Juice Defender, set the permissions to allow Texture to run in the background. Please try again with the power supply plugged in.

If I start downloading a magazine and then close the app, will the download continue?

iPad®, iPhone® and iPod touch®: The app must be open in the foreground to continue downloading. If it is not, the device's operating system may allow downloading to continue only for a few more minutes. Android™: If the app is running in the background, the magazines will continue to be downloaded. However, if you completely exit the app (using Android Settings > Apps > Force Stop), downloading will stop. To restart the download on a specific magazine, you will need to start the app again and select the magazine from your library to restart the download.

If I tap to read a magazine, I sometimes see pages not loading (only the Texture icon), will they eventually be available?

iPad®, iPhone® and iPod touch®: Yes, if you only see the Texture icon, it usually means that the page you selected may not have fully downloaded. A quick solution to reload the page is to swipe a few pages away and then come back to the page. If the page still does not load, please delete the issue and try downloading again. Please make sure your internet connection is stable before attempting to re-download the issue. Tips: - Press the menu icon [...] on the cover of each issue and select "Download Issue" to download the issue fully before opening it. This will minimize "Page Missing" errors - The speed of the download depends on your Internet connection and the size of the magazine or page you selected Android™: Yes, if you see the message "Downloading page", it means that the page you selected is still downloading. The speed of the download depends on your Internet connection and the size of the magazine or page you selected.

Once I've started to download a magazine and I see the pink progress bar moving, can I cancel the download before it finishes?

iPad®, iPhone® and iPod touch®: In the My Library or Categories page, tap "···", then tap "Stop Downloading Issue". Android™: From the magazine title page, tap the pause icon below the thumbnail image of the issue.

Android™: At times I find the Texture app appears to be crashing, what can I do?

On some tablets certain functions may cause the tablet to become less responsive, and the tablet may think the Texture app has stopped responding.  If you are prompted with "Application is not responding: Force Close or Wait" during use, please choose "Wait".  This will provide the tablet the required time to process all the requests and to launch the app and/or magazine.   To minimize these messages: - Download magazines fully before reading - Download one magazine at a time - Do not perform other tasks in other Android apps in the background, such as video streaming or downloading data

I set several magazines to download overnight, but they didn't complete or stopped after being partially done, why?

iPad®, iPhone®, iPod Touch®: It's possible that your tablet went into standby mode due to your battery setting at iPad, iPhone, iPod Touch Settings > Auto-Lock. Please try downloading again with the power supply plugged in and your Auto-Lock setting set to “Never”. Android™: It's possible that your device's power saving mode or a third-party task manager or battery app are preventing the Texture app from automatically downloading new issues. Make sure background data is enabled. Battery saver mode should be disabled. If you're using an app such as Greenify or Juice Defender, set the permissions to allow Texture to run in the background. Please try again with the power supply plugged in.

When I try to download Texture I can't sign in to Google Play or I get the message “No android phones associated with this account”, why?

- Please go to Apps > Settings > Applications / Apps > Manage applications > All > Market > Clear data - Please try again, you will need to sign into Android Market

How do I know what version of Android I have?

Tap on the device's main Settings icon Tap on "About device" (or tablet or phone) Check the number under Android version Your device will display the version: - Android 3.1 and higher = Honeycomb - Android 4.0 = Ice Cream Sandwich - Android 4.1/4.2/4.3 = Jelly Bean - Android 4.4 = Kitkat - Android 5.0/5.1 = Lollipop The Texture app requires Android 4.0 and higher.

I can't see the latest magazine issue for a magazine I have placed in my library, why?

If you have already upgraded to the newest version of Texture and you are still not seeing the latest magazine releases in your library, please try the following: - Sign out and sign in to the Texture app, then try again. - Power the tablet off and back on. You will have to hold the power button for several seconds and then the tablet will ask you "Would you like to shut down?" > click OK. If you don't see this question, the tablet isn't truly off, it's just in sleep mode. Then try again. - Clear the application's memory and data (note: this will erase the downloaded magazine issues on the tablet and log you out). From your Android™ Applications Menu: Settings > Apps > Texture > Force Stop Tap Clear Cache [OK] Tap Clear Data [OK] Restart application and try again If the suggestions above do not help, please contact Customer Support.

I have a problem not mentioned here, what else can I try before contacting customer support?

Please try each of these steps: 1. Sign out of the app, close the app, tap on it to open again, then try again. 2. Power off/on your tablet, then try again. 3. Clear the app's memory (note: this will log you out).  From your Android™ Applications Menu: Settings > Applications / Apps > Texture > Force Stop Tap Clear Cache [OK] Restart the app and try again. 4. Clear the app's memory and data (note: this will erase any magazine issues you’ve already downloaded to the tablet and log you out).  From your Android™ Applications Menu: Settings > Apps > Texture > Force Stop Tap Clear Cache [OK] Tap Clear Data [OK] Restart the app and try again. 5. Uninstall and reinstall the Texture app: Settings > Apps > Texture > Uninstall Install the app again from Google Play or your Downloads folder, and try again. If these steps do not help, please Contact Customer Support.