Most Common Questions
If you are having difficulty signing in at www.texture.ca, or if it appears you have created an account but see the following message when trying to use the "Forgot Password?" feature at www.texture.ca: "The email address you entered does not match any account" - Please check that you do not have Private Browsing enabled at: Device Settings > Safari > Private Browsing (set this to "off") - If you did have Private Browsing enabled, you may need to Clear Cookies and Data at: Device Settings > Safari > Clear Cookies and Data - Please try again.
iPad®, iPhone® and iPod touch®: In the My Library or Categories page, tap "···", then tap "Stop Downloading Issue". Android™: From the magazine title page, tap the pause icon below the thumbnail image of the issue.
If you have already upgraded to the newest version of Texture and you are still not seeing the latest magazine releases in your library, please try the following: - Sign out and sign in to the Texture app, then try again. - Power the tablet off and back on. You will have to hold the power button for several seconds and then the tablet will ask you "Would you like to shut down?" > click OK. If you don't see this question, the tablet isn't truly off, it's just in sleep mode. Then try again. - Clear the application's memory and data (note: this will erase the downloaded magazine issues on the tablet and log you out). From your Android™ Applications Menu: Settings > Apps > Texture > Force Stop Tap Clear Cache [OK] Tap Clear Data [OK] Restart application and try again If the suggestions above do not help, please contact Customer Support.