What if my favourite magazine is not available?
Texture is adding new titles all the time. If there is a title you would like to see available through Texture, please Contact Customer Support.
Most Common Questions
How do I know if I've downloaded a magazine?
When a magazine has been downloaded, you will see a pink bar at the bottom of the magazine cover in your library. If the bar goes all the way across the magazine, this means that the magazine has been fully downloaded. If the bar does not extend to the end, it isn’t finished yet.
I set several magazines to download overnight, but they didn't complete or stopped after being partially done, why?
iPad®, iPhone®, iPod Touch®:
It's possible that your tablet went into standby mode due to your battery setting at iPad, iPhone, iPod Touch Settings > Auto-Lock. Please try downloading again with the power supply plugged in and your Auto-Lock setting set to “Never”.
Android™:
It's possible that your device's power saving mode or a third-party task manager or battery app are preventing the Texture app from automatically downloading new issues.
Make sure background data is enabled.
Battery saver mode should be disabled.
If you're using an app such as Greenify or Juice Defender, set the permissions to allow Texture to run in the background.
Please try again with the power supply plugged in.
How can I switch from iTunes billing to billing directly through Texture?
You will first need to turn off Automatic Renewal in iTunes. When you turn off Automatic Renewal to cancel your Texture subscription. Your subscription will stop at the end of the current billing cycle.
Apple outlines how to manage your subscriptions on this page: https://support.apple.com/en-us/HT202039
Note: if you don't see “Texture” listed as a subscription:
Make sure that you're signed in with the correct Apple ID.
If you have questions or need assistance, please contact Texture Support here: https://www.texture.ca/en/about-us/contact-us/
Take note of the subscription end date. On the following day, you will be able to start a new subscription on https://www.texture.ca/. To start a new subscription:
1. Visit https://www.texture.ca/and sign in.
2. Enter your billing information in the Account Summary page
3. Return to the Texture homepage (click the logo in the upper-left)
4. Select the subscription of your choice: Premium or Basic